The terms we work under.
Last updated 24 August 2026
These terms govern this website and the services we supply. Please read them before ordering. Ordering a package means you accept them.
1. Who you are contracting with
Nexhost AI S.r.l., with its registered office at Via Arnaldo Lucentini 14, 62029 Tolentino (MC), Italy. VAT number IT02189670439, Marche Business Register no. 02189670439, REA MC–318512. Contact: info@nexhostai.com. We are referred to below as “we” or “Nexhost AI”, and you as “you” or “the client”.
2. Using this website
You may read this site, and share links to it, freely. You may not copy its text, design, or code for your own commercial use, attempt to break into it or disrupt it, or use automated tools to harvest from it. We publish the site as it is: we try to keep it accurate and available, but we do not promise it will be uninterrupted or error-free.
3. Prices, packages, and what is actually being sold
The prices on this site are indicative starting points, quoted in euro. No VAT is added — the figure shown is the figure charged. They are not an offer capable of acceptance. Every engagement begins with a written scope that sets out what we will deliver, when, for how much, and what we need from you. The scope, once accepted by both sides, is the contract; where it and these terms conflict, the scope wins.
Prices marked “from” are floors, not estimates. Work beyond an agreed scope is quoted and agreed separately before it starts.
4. Payment
Unless the scope says otherwise, we invoice 50% before work starts and the balance on delivery. Invoices are payable within 30 days. Late payment carries interest at the rate set by Italian Legislative Decree 231/2002. We may suspend work on overdue invoices after telling you first.
5. Delivery and timing
Timeframes in a scope are estimates made in good faith and depend on you giving us what we need — access, credentials, content, decisions — when we ask. Delays on your side move the dates. We will tell you promptly if anything on our side threatens a date.
6. What we need from you
- Accurate information, and prompt answers to questions that block progress.
- Lawful access to the systems we are asked to connect, and the right to grant it.
- Responsibility for the content and data you put into the systems we build, including having the right to use it.
- Keeping your own credentials secure.
7. Who owns what
On full payment, you own the deliverables built specifically for you, and the data in them is yours throughout. We keep ownership of everything we brought with us or developed generally — our models, libraries, frameworks, and know-how — and we grant you a perpetual, non-exclusive licence to use those components as part of your deliverable. We may describe the work in general terms as a case study; we will not disclose your confidential details or use your name without asking.
8. Third-party services
Our systems often connect to services run by other people — payment processors, hosting, messaging platforms, AI providers. Those services have their own terms and their own prices, which you pay directly unless agreed otherwise. We are not responsible for their availability, their pricing changes, or their decisions about your account.
9. About AI outputs
Systems that generate text, images, audio, video, or decisions can be wrong, and can be confidently wrong. Where a system we build produces output that carries legal, financial, medical, or safety consequences, you are responsible for keeping a human in the loop before that output is acted on. We will tell you where we think review matters. We do not warrant that generated output is accurate, complete, non-infringing, or fit for a purpose we were not told about.
10. Confidentiality
Each side will keep the other’s non-public information confidential, use it only for the engagement, and protect it as carefully as its own. This does not cover information that is already public, was already known, or must be disclosed by law.
11. Warranty
We warrant that we will perform with reasonable skill and care, and that deliverables will materially match the agreed scope. For 30 days after delivery we will fix defects that stop a deliverable matching that scope, at no charge. This does not cover changes you or others make, failures in third-party services, or use outside what was agreed. Statutory rights that cannot be excluded are unaffected.
12. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that Italian law does not permit to be limited. Subject to that, we are not liable for lost profit, lost revenue, lost data, or indirect or consequential loss, and our total liability for any engagement is capped at the fees you paid us for it.
13. Ending an engagement
Either of us may end an engagement in writing if the other commits a material breach and does not fix it within 30 days of being told. You may cancel ongoing work with 30 days’ written notice. On termination you pay for work done and commitments we cannot cancel, and we hand over the deliverables paid for. Consumers should also read the refunds and withdrawal policy, which gives additional rights.
14. Force majeure
Neither side is liable for delay caused by something genuinely outside its control — among others, war, natural disaster, or the sustained failure of infrastructure or a major provider.
15. Changes to these terms
We may update these terms for future engagements; the version in force when your scope is signed is the one that governs it. Changes to a live engagement need both sides to agree in writing.
16. Governing law and courts
Italian law governs these terms. Disputes go to the courts of Macerata, Italy. If you are a consumer, you keep the right to bring proceedings in the courts where you live, and you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.